Patient Engagement Representative - Work from Home - Full-time / Part-time

If you are located within Golden Valley, MN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. 

Careers with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.SM

The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.

This position is full - time. Employees are required to work any one of the following shifts between the hours of 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, OR 9:30 AM - 6:00 PM CST (Central Standard Time). This will be hybrid role which will require you to be available to go into our office which is located at 8441 WAYZATA BLVD, GOLDEN VALLEY, MN, 55426. Employees will be required to work 2 - 3 days onsite and some days from home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures


• Articulates clinical services effectively, leading to patient engagement and program participation


• Performs data entry and complete written documentation of calls


• Maintains department productivity levels for customer satisfaction and performance goals


• Communicates positively and professionally with patients, providers, and team members


• Answers a multiple line telephone system and triage the call to the appropriate party


• Completes administrative duties to include processing mail and faxes


• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) 


• 1+ years of customer service experience 


• Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)


• Ability to go into the office for 2 - 3 days / week


• Ability to work any one of the following shifts between the hours of 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, OR 9:30 AM - 6:00 PM CST (Central Standard Time)


• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 1+ years of call center experience 


• Sales experience


• Bilingual fluency in English and Spanish

Telecommuting Requirements:

• Reside within Golden Valley, MN


• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Ability to keep all company sensitive documents secure (if applicable)


• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. 

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #YELLOW