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$22 per hour
Full-time, Part-time
About this job
Job ID:30675
Location:450 Brookline Ave, Boston, MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Full Remote: 4-5 days remote/wk


Reporting to the Director of Benefits and Well-Being, the Benefits Manager is responsible for the administration and employee service for the Institute's health and welfare, retirement, leave of absence programs and well-being programs. This is a role that requires being able to lead and manage day to day operations and improvements with an awareness of the longer-term direction desired for total rewards at DFCI. The individual will partner with key vendors and collaborate closely with other functions within and outside of HR.. This role will play an essential part in implementing the new technology-based service model within this HR function.

This position may be remote (New England states only). The selected candidate must be able to come onsite (Boston, MA) at least a couple times a month.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Manage customer service center for the Benefits and Leave of Absence teams and ensure they are meeting the expected service standards. Lead implementation of the technology-based service platform which includes building and maintaining knowledge base, oversee training, and supporting employee change management.
  • Administer benefit plans in accordance with plan provisions and plan documentation, as well as leading the resolution of complex programmatic and system issues.
  • Oversee outsourced Leave administration and internal leave of absence service team to assure compliance with FMLA, MA PFML, ADA, and DFCI Policies.
  • Make recommendations for new well-being and benefit programs and modifications to existing programs that are in line with competitive trends, business needs and as financial parameters allow.
  • Manage large projects and implementations like RFPs, Open Enrollment, and new vendor implementations.
  • Collaborate with internal and external communications teams to develop communication plans, strategies and materials to support employee understanding and engagement regarding all benefit and leave of absence offerings.
  • Ensure all plans are in compliance with Federal, State and local benefits laws and regulations, including IRS code, ERISA compliance and audit requirements. Manage adherence to annual non-discrimination testing, required mailings and all plan documentation (i.e. SPDs, plan amendments).
  • Develop and manage internal reporting of plans and manage all plan audits.
  • Work with Director of Well-Being and Benefits to administer DFCI's fringe benefits budget.
  • Manage team of 2-5 Benefits and Leave of Absence professionals.


  • B.A./B.S. with a minimum of 6 years of increasingly responsible benefits experience and management experience is required.
  • Technical expertise on varying types of retirement plan design and administration, or commensurate experience, needed.
  • Benefits certification is desirable.


  • Knowledge in benefits administration and related laws and regulations, including but not limited to ERISA, HIPAA, ADA, FMLA, MA PFMLA.
  • In-depth knowledge of retirement plans and benefits (qualified and non-qualified plans).
  • Solid and progressive understanding of benefit administration operations and systems.
  • Ability to develop and communicate long-term plans while managing the improvements to current infrastructure and operations.
  • Proven track record of developing junior staff in both benefits related content and approach to how work is accomplished.
  • Strong time and project management skills.
  • Outstanding written and interpersonal skills.
  • Ability to present recommendations effectively in oral and written form to all levels of the Institution.
  • Strong computer skills including Word, EXCEL, Power Point.
  • Must be a team player, team builder and have superior skills as a collaborator across organizational functions.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Job ID:30675
Location:450 Brookline Ave, Boston, MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Full Remote: 4-5 days remote/wk

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