Team Leader

Description

At Chick-fil-A, a Team Leader begins to take on a leadership position within the store. Team Leaders are expected to demonstrate strong character and integrity beyond just the functional skill of a Team Member. Team Leaders must have a growth mindset, enthusiasm, a positive attitude, & proactivity. Team Leaders are expected to act as role models for the new hires, lead small groups of people, handle guests complaints, and help to alleviate pressure from the Director on duty. In addition to these qualities, Team Leaders must provide constructive and positive feedback to all Team Members. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

Requirements/Responsibilities

Responsibilities:

Team Leaders are responsible for day-to-day task management of the restaurant. They are engaging with guests and Team Members and solving concerns and issues. As a Team Leader, you are to assist the Director on duty and ensure that both front of house and back of house are operating according to the proper procedures. Team Leaders help to oversee shifts, and their duties include the following:

• Managing team member performance and staffing needs
• Executing catering orders and unique customer needs
• Engaging and resolving customer complaints
• Managing day to day operational responsibilities
• Managing day to day business activities, shift organization & restaurant needs
• Team leads should be responsive and aware of surroundings & communication updates
• Successfully assists in training new hires
• Acts as a go to person for Director on duty
• Able to hold people accountable for fulfilling their role properly
• Proactively seeks out things that need to be done
• Effectively train and develop team members
• Maintain store cleanliness & organization
• Set & communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)

Requirements:

• Ability to work in a fast paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Knowledge of computer and internet based software
• Must be mature, patient, professional, and have a growth mindset at all times

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