Est. $18.28 - $32.46
Full-time, Part-time

Houston, TX 77022

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

,

Description:

 

The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

  • Demonstrates Total Customer Service Standards and leads by example.
  • Follows Loss Prevention guidelines to deter theft and manage mismates.
  • Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
  • Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
  • Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
  • Ensures all claims of harassment and discrimination are immediately reported.
  • Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
  • Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
  • Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
  • Provides overrides, performs safe and till counts, and reconciles cash settlements.

 

Requirements:

 

  • 3-5 years of retail sales or customer service experience.
  • Previous supervisory experience required; preferably in retail environment.
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Ability to execute the concept by understanding and applying report(s) information.
  • Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
  • Ability to manage, train, and mentor associates to assure company standards and processes are understood.
  • Ability to work flexible schedules including nights, weekends and holidays.

 

 

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay
  • Paid Time Off (Vacation & Sick Time)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Spending Accounts
  • Life, Disability, and Voluntary Benefits
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Employee & Family Discounts
  • Relocation Opportunities

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Posting ID: 781414091 Posted: 2022-12-01 Job Title: Assistant Store Manager