Customer Service Representative - Full-time / Part-time

One of the top10 insurance intermediaries in the United States is looking for career-focused individuals, willing to learn and train for customer service representative roles. As a customer service representative you will be the first point of contact, responsible for handling 50-80 inbound calls per shift, pertaining to mortgage servicing questions. The CSR must be able to multi-task between various systems to research and document the phone calls.

This is true contract -to hire, hybrid role requiring at minimum 3 days onsite with remote opportunity based on attendance and performance.

Benefits:

• Opportunities for advancement
• 401k match up to 5%
• Quality/Performance/Attendance Bonus - quarterly up to $1,000
• Good medical, dental, vision and PTO (starts accruing at 90 days)
• Attendance Bonus - $250 monthly

Individuals with the following qualities will be a great fit:

• 6+ months of customer service experience. (Call Center Preferred but not required)
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Good verbal and written communication skills.
• Typing speed at least 35 WPM
• Internet connection (needs to be hardwired to modem WiFi only will not work)

Successful Candidates:

Have come from industries such as retail, you don't need to have call center experience this is an entry level opportunity.

Training & Onboarding:

To get started, you will commit to 2 weeks fully on-site in Daytona Beach from 9:30am to 6pm M-F.

After training, you will work a hybrid schedule. 3 days in the office, 2 days from home, between 7am to 7pm, Monday -Friday. Overtime is optional, not mandatory.

Application Process:

Once you submit, you will be ushered through screening process, which takes appromaxtely 5 minutes. This covers things, such as your basic information, skills and experience, and work preferences. completing this information can make your application rise to the top of the stack. After submitting your application, you'll be contacted by a career liaison to ask any questions and discuss next steps.

#csrNFC

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.