Front of House Manager - Winter 22/23 - Full-time / Part-time
Wilkeson, WA 98396
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Discounted friends & family day-ski vouchers (Up to 85% off)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing available, on-mountain and off-mountain
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 21
Opportunities for growth, advancement, and year-round employment
As a valued Restaurant Manager at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction. At the Summit of Crystal Mountain you will directly oversee the operations of the Summit House Restaurant, Tower 16, and any pop-up venues at the Summit location. Duties for those venues are the following.
Assists Group Manager in upholding the budget
Responsible for maintaining par levels and ordering product
Coordinates product deliveries to venue with Shipping and Receiving team
Responsible for inventory input and calculation of COGs
Conduct staff meetings
Manage and oversee venue operations
Help achieve restaurant operational objectives
Plan and develop staff incentive programs
Respond to customer concerns and questions
Control costs and minimize waste while ensuring high quality of preparation
Nurture a positive working environment
Maintain a safe, healthy, and secure working environment
Help maintain current reservations system and training when needed
Promote and market the business
Help oversee stock levels and order supplies when needed
Coordinate communication between front of the house and back of the house
Run daily pre-shift meetings (huddles)
Gather guest & employee feedback and recommend improvements to management
Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
2+ years’ experience in a restaurant lead role in the hospitality industry
POS experience required
Positive attitude and excellent communication skills
Must have Washington MAST Card
Must have Washington Food Handler Card
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Wage range: $25 - $32/hr DOE
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