District Manager - Seattle, WA

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.

As a District Manager, you will be responsible for managing the total service delivery for 20 – 30+ apartment communities and providing direction and oversight for 15-30+ associates (Service Valets) within an assigned district.  In this role, you will report to the Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.

• Salary range: $58,000-$65,000
• Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)
• Company vehicle provided
• Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs.  You will work from both a home office and in-field (community properties), as necessary

Essential duties include:

Daily Operations

• Provide on-call support to associates (Service Valets) and communities
• Responsible for recruiting, hiring, onboarding and training part-time associates (Service Valets)
• Responsible for ensuring daily and nightly completion of resident doorstep trash/recycle pick-up for assigned properties
• Inspect properties regularly for resident and Service Valet compliance
• Responsible for creating and managing schedules for part-time workforce and reviewing/approving timecards
• Manage a labor budget of up to $150k depending on number of assigned properties
• Performs other duties as assigned

Customer Retention

• Make informed decisions with consideration of customer/associate impact, ensuring maximum quality of service
• Responsible for addressing clients and resident concerns and/or complaints with effective, lasting solutions
• Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
• Promote and educate property staff on new service offerings from Valet Living

Organizational Activities

• Comply with, promote and train associates on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
• Attend team meetings virtually, in person, or off-site when needed
• Act in accordance with organizational and quality standards
• Discuss associate’s development needs and subsequently facilitate appropriate support, coaching and/or training opportunities
• Assist with property launches (container distribution)

You are a good fit if you have the following experience, education, and skills:

• High school diploma or GED equivalent
• Multi-location management experience of dispersed workforce
• Customer service and prior people management experience (preferred in a part-time workforce)
• Proficiency in MS Word, Outlook, Excel & Power Point
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Unwavering work ethic, integrity and sense of accountability
• Ability to manage stress and adapt to changing environment; comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others both verbally and written
• Build effective teams, hold self/others accountable
• Able to work with cross-functional teams within the organization
• Ability to prioritize tasks based on clients’ needs (immediate response to client concerns)

Special Conditions of Employment

• Valid driver license and good driving record
• Ability to operate a motor vehicle and drive for periods of time
• Ability to work outdoors and drive in changing weather conditions
• Flexibility to work variable schedule and/or be on call during irregular hours depending on business needs

Physical Requirements

• Ability to lift up to 50 lbs.
• Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
• Bend at waist and/or knees and lift arms at/over shoulder
• Ability to walk distance of property and be exposed to disagreeable odors

We provide the following comprehensive, flexible benefits to our full-time associates:

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan with a generous company matching contribution
• Generous paid time off program in which benefits increase along with your tenure with the company
• Support of continued education through tuition reimbursement
• Associate and family assistance program
• Associate discount programs
• Referral bonus program
• Rewards and recognition program

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• At least high school diploma or equivalent or higher
• Valid driver's license
• Able to comfortably lift 50 lbs