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in Lowell, MA

About this job

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

RESPONSIBILITIES INCLUDE: (but not limited to)

Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
Communicate job expectations to employees and ensure all training is completed per company guidelines
Hold team members accountable for their behavior and performance, addressing concerns promptly
Create and maintain a guest first culture in the restaurant
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
Help prepare and complete action plans; implement production, productivity, quality and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Control costs to help maximize profitability
Adhere to security and cash handling procedures
Demonstrate competency in weekly inventory process and analysis
Demonstrate competency in writing effective crew schedules and monitoring labor performance daily
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results

WHAT WE HAVE TO OFFER: We are a family owned and operated business.
With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills
Competitive salary
Health insurance
401k per company policy
One week of vacation
Life/disability insurance
Recognition contests

Crew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin' Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests' needs, giving them a reason to come back again, and again.


Team Environment
Work well with others respectfully, and can interact in a positive efficient manner
Respond positively to coaching and feedback
Able to communicate with team members, as well as with supervisors within the organization
Able to learn and execute multiple tasks

Operational Excellence
Provide great guest service
Resolve guest issues on the spot, be polite and respectful
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Weekends and Holidays required

Execute restaurant standards, Cafua Management Company standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards using job aids when necessary

Fluent in English
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (18 years or older)
Must be able to lift a minimum of 50 lbs.

Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following L.A.S.T – Listen Apologize Solve Thank

Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitments


Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day … every guest, every day.

"With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer"

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 16 years or older