Full-time, Part-time

1835 N Highway 17

Mount Pleasant, SC 29464

Effectively supervises and manages all off premise operations to give the Friday’s experience no matter where our guests are enjoying their Friday’s order. Develops a team that always ensures food quality, speed of service, and order accuracy.

Key Responsibilities:
  • Promptly answering incoming calls to the restaurant. No one likes a ringing phone!
  • Managing the flow of guests and letting your leadership shine when communicating with hosts, expeditor, managers, well, basically everyone.
  • Ensuring all orders are quickly transferred to curbside guests and our 3rd party delivery partners with 100% accuracy.
  • Able to be enthusiastic when taking orders, keeping up the high standards, and generally creating a lot of happy guests.
  • Understand the importance of accuracy, safety, and truly making the guest feel satisfied.
  • Accurately ring in all orders into the POS system.
  • Ensure all carry out orders are packaged perfectly, special instructions verified following Company Brand Standards.
  • ID all guests ordering alcoholic beverages who appear to be 40 years old or younger (where allowed).
  • Follow all relevant brand standards to deliver the Fridays Experience.
  • Able to carry a natural conversation with Guests without sounding scripted or intrusive.
  • Able to articulate clear order taking, as well as being able to understand guest’s request to modify food items.
  • Able to clearly communicate guest’s needs to the entire team. The host, expeditor, 3rd party partners, and managers.
  • Operate POS system, make change correctly and make credit card transactions accurately.
  • Ability to stay calm when responding to dissatisfied guests and notify a manager when you need backup.
  • Able to articulate clear greetings and farewells to guests. Simple, but very important to making guests feel welcome.
  • Responsible for ensuring all carry out orders are 100% accurate
MEASURES OF SUCCESS
  • Assists in meeting/exceeding Company Standard Guest Satisfaction Scores
  • Assists in maintaining Company Standard Off Premise Defects
  • Assists in maintaining Company Standard Promise Times
QUALIFICATION REQUIREMENTS
  • College degree preferred
  • Minimum of 6 months experience working in a full-service restaurant
  • Must be capable of performing all functions and meeting qualification standards for all hourly positions
  • Must be able to walk and stand during entire shift
  • Frequent bending and stooping required
  • Must be able to lift up to 30 lbs.
  • Must be able to read and write English
  • Must be able to hear well amongst loud background noise


DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

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Posting ID: 802729429 Posted: 2022-11-28 Job Title: Pro