Service Coordinator - Full-time

Service Coordinator /Customer Service

2835 Hessmer Ave Metairie Louisiana 70002

Contract Position

Description:

Main Job Duties and Responsibilities

• generate and send out invoices
• follow up on, collect and allocate payments
• carry out billing, collection and reporting activities according to specific deadlines
• monitor customer account details for non-payments, delayed payments and other irregularities
• research and resolve payment discrepancies generate age analysis
• review AR aging to ensure compliance
• maintain accounts receivable customer files and records
• follow established procedures for processing receipts, cash, etc.
• process credit card payments
• investigate and resolve customer queries
• process adjustments
• develop a recovery system and initiate collection efforts
• communicate with customers via phone, email, or mail

High School or equivalent 3 years experience in customer service/dispatching.

Proficient with computers, Windows applications (Oracle experience a plus).

The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.

Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching

and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical

service support and inspections Duties:
Receive, enter, check Accounts Receivable and schedule customer phone

requests for service in the Nexgen system.
Communicate with our Service Resource Center for all service calls.
Take

ownership of service calls from creation of service request through service completion, escalating issues to supervisors

and technicians as needed.

• Reassign work as needed, making judgments based on current workloads & priorities.
  

Regular contact of customer to communicate status changes.

• Professionally field customer complaints and attempt to

resolve, involving supervisor when necessary.

• Validate and perform invoicing transactions for service calls in Nexgen daily.

Drakshayini Vindeepu

Senior Recruiter

Experis|ManpowerGroup

100 Manpower Place|Milwaukee, WI 53212