Supervisor, Desktop Support - Full-time

Job: SC19704

SUPERVISOR, DESKTOP SUPPORT
Location: League City, TX
Type: Permanent

Essential Functions:

• Direct supervision and mentorship for team members of the IT Client Support Group, including but not limited to: Compass timecard management, PTO approvals, annual and mid year reviews, and input to the disciplinary actions of the staff if warranted.
• Virtual leadership position allowing for engagement across IT CSG locations, with single point of contact for employees at the physical location of the supervisor.
• Implement and oversee the execution of department and corporate policies, processes and procedures to ensure compliance and attain the expected level of customer service.
• Design and facilitate training for team members on service support systems and processes.
• Oversee the day to day department duties and customer service needs.
• Establish workload priorities and team assignments.
• Develop tactical plans, schedules and key milestones.
• Oversee quality assurance reviews and feedback to department staff
• Partner with external vendors to identify solutions and automation
• Collaborate with CTS Infrastructure and application development team leaders to facilitate and implement change