Customer service representative - Full-time

Customer Service Representative (Must be Compassionate and Professional)

Dexcomm is seeking compassionate, professional, and energetic customer service representatives who can thrive in a fast paced environment. We provide inbound phone support to a wide variety of industries and customers. Our values require job seekers who have compassion, concern for others and a desire for personal growth. We are offering a retention bonus upon completing three and six months of employment and we have a path to $15/hourly within one year of employment!

Duties and Responsibilities:

· Process varied volume of incoming calls per shift in an expedient and efficient manner

· Use prescribed wording customized for each client

· Actively listen to and engage with callers

· Maintain communication with callers while notating information they provide

· Handle all calls professionally, courteously, and with integrity

· Maintain confidentiality at all times

· Provide customers with accurate and complete information

· Follow communication procedures, guidelines, and policies

· Ability to work morning, day, evening, and weekend shifts

· Ability to physically report to call center headquarters in Carencro, LA

Qualifications:

• Professional speech and grammar
• Ability to communicate effectively
• Ability to successfully handle and complete multiple tasks at once

Job Requirements:

• Must be able to type at least 50 wpm with 95% accuracy
• Availability to work varied day, evening and weekend shifts
• Report in to work at the call center located in Carencro, LA (Not a remote position)

Excellent Benefits: Medical, Dental, Vision, Disability, Life, HSA

Required qualifications:

• Legally authorized to work in the United States
• Reliable transportation to and from work
• Drug screening
• Background check
• Available to work: weekends
• Available to work: holidays

Preferred qualifications:

• 18 years or older
• Available to work: early morning
• Available to work: weekdays
• Available to work: late at night