Entry Level Customer Engagement Representative - Full-time
Roanoke, VA 24018
As a Customer Service Representative at Saros, Inc your primary focus is to build relationships with customers to ensure loyalty and expand customer base. You are critical to ensuring our customers' experience is an exceptional one.
Your responsibilities will include, but are not limited to:
- Providing excellent customer service.
- Providing customers with product knowledge.
- Providing fast and accurate solutions personalized to each customer.
Our Customer Service Representatives know what our customers want and deliver it. We hear and sense customer needs and keep our fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players with a commitment to continuous learning. We provide quality service and products to our customers.
Critical thinking skills to assess and resolve customer needs quickly and consistently
Active listening skills and effective communication strategies
Ability to recognize and defuse difficult customer behavior
A thorough understanding of the core processes and best practices used in support and service