Benefits Customer Service Representative - Full-time

Benefits Customer Service Representative Job Description:

We are in search of a dedicated individual to serve as a Benefits Representative for our customers. You will organize and issue benefit materials, participate in virtual sales meetings, as well as answer all questions and issues related to benefits in a timely and professional manner.

The ideal candidate should be detail- oriented , extremely professional and have excellent communication skills (written and verbal).

Responsibilities:

• Conduct virtual benefits meetings to educate consumers on options offered

• Oversee customer support and sale of benefit programs such as medical, disability, retirement and other supplement benefits the company has to offer.

• Help consumers resolve all benefit-related issues in an effective and timely manner.

• Ensure individuals are always kept up-to-date and educated on all available benefits and wellness programs.

• Maintain a well-informed knowledge of the company benefit campaigns, vendor relationships and enrollment processes.

• Complete and conduct benefit industry surveys