Customer Service Representative - Full-time

POSITION PURPOSE:

To provide excellent customer service support to our customers in the development and quotation of orders and inquiries for our custom connectors, cable assemblies, and other company activities.

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service by responding to client requests, via phone, email and LiveChat (website chat)
• Process quotes for Key Account customers.
• Prints daily pick lists for Key Account shipments.
• Provides overall service to Key Account customers through the telephone, mail and fax system.
• Provides Key Account customers with status inquiries, order processing additions and/or changes and general inquiries regarding current or past purchase orders.
• Re-schedules and follows up on open orders.
• Setup files for new Purchase Orders.
• Enter data for new orders for all Key Account orders.
• Receives, prepares and completes purchase orders as needed.
• Reviews Supplier Schedules Reports and issue releases based on Key Accounts demands.