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Customer Service Representative - Full-time
New Orleans, LA 70123
30 days ago
$15 per hour
About this job
To provide excellent customer service support to our customers in the development and quotation of orders and inquiries for our custom connectors, cable assemblies, and other company activities.
- Provide exceptional customer service by responding to client requests, via phone, email and LiveChat (website chat)
- Process quotes for Key Account customers.
- Prints daily pick lists for Key Account shipments.
- Provides overall service to Key Account customers through the telephone, mail and fax system.
- Provides Key Account customers with status inquiries, order processing additions and/or changes and general inquiries regarding current or past purchase orders.
- Re-schedules and follows up on open orders.
- Setup files for new Purchase Orders.
- Enter data for new orders for all Key Account orders.
- Receives, prepares and completes purchase orders as needed.
- Reviews Supplier Schedules Reports and issue releases based on Key Accounts demands.
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