Customer Service Representative - Now Hiring

We are growing rapidly and seeking a professional Customer Service Representative to grow with our company. 

Main Road Self Storage and U-Haul is seeking an energetic and customer service driven person for our busy Johns Island location. U-Haul and/or Storage facility experience helpful. The successful candidate must be available Monday thru Saturday for 40 hours per week, no nights or Sundays and Saturday is rotational. Excellent customer service, multi-tasking skills, and good computer skills are required. Fast paced walking and moderate lifting is required. Must be dependable, punctual, and a good representative of our Company.  Starting pay $15-$16 based on experience and “Sign On” Bonus after completing six months of employment. 

RESPONSIBILITIES

• Days will consist of a mix of customer service and property upkeep and Storage/ U-Haul rentals and payments.

• Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires.

• Identify customer storage needs and identify solutions that will enhance their storage experience. Sell features and benefits our property.

• Answer customer questions and resolve customer issues or concerns.

• Follow policies and procedures for implementing rental contracts for both Storage and U-Haul.

• Recommend and sell boxes, packing and moving supplies, plus tenant insurance. 

• Make customer calls regarding their account, delinquencies, and other matters documented in the computer system.

• Sweep and clean storage units and hallways.

• Help maintain curb appeal by lot management consisting of moving, driving, parking and cleaning U-Haul trucks and trailers.

• Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.

• Follow all policies and procedures, taking direction from senior staff and management.

• Accurately handling payment transactions and end-of-day balancing. 

EDUCATION: High School diploma or GED 

• REQUIREMENTS:
• Must possess a valid driver's license
• Minimum two-years of customer service experience required
• Must be able to successfully complete U-Haul University courses during first week of training
• Proficient computer skills including Microsoft Office (Word, Excel)
• Exceptional customer service and organizational skills
• Ability to compose a professional email with proper grammar, in a timely manner
• Capable of multi-tasking and working at a fast pace
• Ability to stand for 4-6 hours and walk at a fast pace
• Perform physical activity and be able to lift 50 lbs.

PAY IS COMMENSURATE WITH EXPERIENCE.

BENEFITS:

• 40 hours paid vacation after 90 days
• 6 paid holidays
• 24 hours sick pay
• Up to 40 hours inclement weather pay
• Revenues and Google Review Bonuses
• Health Insurance- Medical/Dental/Vision Offered
• Product discounts
• Opportunity for advancement as we continue to grow and expand our brand.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• Reliable transportation to and from work
• Available to work: weekends
• Available to work: weekdays
• 1+ year of experience in the customer service industry
• Math skills: calculating sales totals
• Math skills: calculating percentages
• Math skills: tracking inventory usage
• Math skills: counting cash drawer
• Retail skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: addressing customer complaints
• Retail skills: handling returns
• Retail skills: restocking
• Retail skills: taking inventory
• Warehouse skills: loading and unloading trucks
• Warehouse skills: managing inventory records
• Warehouse skills: FIFO stocking
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Able to comfortably lift 50 lbs
• Valid driver's license