Urgently hiring
$15 - $16 per hour

We are growing rapidly and seeking a professional Customer Service Representative to grow with our company. 


Main Road Self Storage and U-Haul is seeking an energetic and customer service driven person for our busy Johns Island location. U-Haul and/or Storage facility experience helpful. The successful candidate must be available Monday thru Saturday for 40 hours per week, no nights or Sundays and Saturday is rotational. Excellent customer service, multi-tasking skills, and good computer skills are required. Fast paced walking and moderate lifting is required. Must be dependable, punctual, and a good representative of our Company.  Starting pay $15-$16 based on experience and “Sign On” Bonus after completing six months of employment. 



• Days will consist of a mix of customer service and property upkeep and Storage/ U-Haul rentals and payments.

• Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires.

• Identify customer storage needs and identify solutions that will enhance their storage experience. Sell features and benefits our property.

• Answer customer questions and resolve customer issues or concerns.

• Follow policies and procedures for implementing rental contracts for both Storage and U-Haul.

• Recommend and sell boxes, packing and moving supplies, plus tenant insurance. 

• Make customer calls regarding their account, delinquencies, and other matters documented in the computer system.

• Sweep and clean storage units and hallways.

• Help maintain curb appeal by lot management consisting of moving, driving, parking and cleaning U-Haul trucks and trailers.

• Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.

• Follow all policies and procedures, taking direction from senior staff and management.

• Accurately handling payment transactions and end-of-day balancing. 


EDUCATION: High School diploma or GED 




  • Must possess a valid driver's license
  • Minimum two-years of customer service experience required
  • Must be able to successfully complete U-Haul University courses during first week of training
  • Proficient computer skills including Microsoft Office (Word, Excel)
  • Exceptional customer service and organizational skills
  • Ability to compose a professional email with proper grammar, in a timely manner
  • Capable of multi-tasking and working at a fast pace
  • Ability to stand for 4-6 hours and walk at a fast pace
  • Perform physical activity and be able to lift 50 lbs.





  • 40 hours paid vacation after 90 days
  • 6 paid holidays
  • 24 hours sick pay
  • Up to 40 hours inclement weather pay
  • Revenues and Google Review Bonuses
  • Health Insurance- Medical/Dental/Vision Offered
  • Product discounts
  • Opportunity for advancement as we continue to grow and expand our brand.


Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 18 years or older
  • Reliable transportation to and from work
  • Available to work: weekends
  • Available to work: weekdays
  • 1+ year of experience in the customer service industry
  • Math skills: calculating sales totals
  • Math skills: calculating percentages
  • Math skills: tracking inventory usage
  • Math skills: counting cash drawer
  • Retail skills: point of sale (POS) operation
  • Retail skills: customer service
  • Retail skills: addressing customer complaints
  • Retail skills: handling returns
  • Retail skills: restocking
  • Retail skills: taking inventory
  • Warehouse skills: loading and unloading trucks
  • Warehouse skills: managing inventory records
  • Warehouse skills: FIFO stocking
  • Comfortable handling customer complaints
  • Able to stand for duration of shift
  • Able to comfortably lift 50 lbs
  • Valid driver's license

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Posting ID: 812016048 Posted: 2023-01-11 Job Title: Customer Service Representative