Customer Experience Manager - Full-time

Earn great pay and benefits in a true management role where you are focused solely on managing and training your team.

Take advantage of this exciting opportunity to utilize your customer service and team management experience to join an industry leader in an up-and-coming division! Utilize your professional drive in a high impact, collaborative role where you will see the tangible results of your work as you buildstrong relationships with colleagues and a diverse customer base.

McWane, Inc. is seeking aCustomer Experience Managerfor their new divisionin Birmingham, AL.

If youhave at least 5 years of customer service management experience in the manufacturing industry with experience managing a team, they want to hear from you.

Reasons to join the Mcwane Team:

• Great pay:Pay for this position starts between $77,000 $101,000 DOE.
• Industry leading benefits:401K with company match, 3 weeks of PTO, 11 paid holidays, medical, dental, long-term disability, family scholarships, and even tuition reimbursement for relevant coursework
• Industry stability:Through diversifying products and services and modernizing their plants with cutting edge technology, the McWane family of companies has been in business for over a century. Benefit from the stability of working in an industry that provides communities around essential infrastructure.
• Company growth:There has never been a better time to join! This is a great time to get in at the ground floor and build a rock-solid team.
• Personal and professional fulfillment:Play a crucial role in a fast-paced work environment where you will have the opportunity to see the results of your passion and hard work.

Job Purpose and Responsibilities:This role will be key in executing the customer experience strategy for the McWane Plant & Industrial business. The position will require close interaction with key stakeholders across the business and other McWane divisions to ensure we are delivering a world-class customer experience.

The Customer Experience Manager will develop a deep understanding of our customers and what drives their engagement, specifically regarding service. They will execute a customer experience strategy that aligns with the overall business strategy. They will develop, communicate and track KPIs associated with customer experience while creating sound, established processes and procedures to drive improvement. This individual will work to establish outstanding communication between internal groups, company, channel partners and clients while mentoring, training, and developing the McWane Plant & Industrial Inside Sales Team to provide an outstanding customer experience.

About McWane:At the McWane family of companies, we cast ductile iron products such as pipe, valves, hydrants, fitting and plumbing products; manufacture fire extinguishers, fire suppression systems and steel pressure vessels; and build network stitches and monitoring equipment.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.