IT Service Desk Technician - Full-time

PDS Tech is seeking an IT Service Desk Technician to work in Mesa, AZ.

Job Responsibilities:
-Provide onsite support of Ables end users computing platforms, including Mac and Windows workstations
-Troubleshoot and resolve helpdesk tickets
-Answer calls & open tickets for all support requests
-Resolve and close tickets within Service Level Agreements (SLA)
-Assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets
-Coordinate with staff & vendors as needed
-Perform and assist with basic upgrades
-Backup for other IT duties
Education/Experience:
-High school diploma or equivalent.
1 year of experience in IT Help Desk Support Role or related IT experience.
Interpersonal Skills:
-Excellent verbal and written communication skills, ability to develop effective working relationships with all levels of staff and management.

Knowledge, Skills and Abilities:
-Use and knowledge of personal computers (MacOS and Windows)
-Basic understanding of Mac and PC hardware and software
-Working knowledge of Jira (or other ticketing systems) and Microsoft Office
-Ability to communicate with staff and management personnel verbally, in writing, and on the phone
-Ability to detect errors and make decisions with minimum supervision
-Work independently; demonstrate good judgment

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

• Health insurance
• Paid holidays
• Weekly payroll
• Immediate 401(k) eligibility
• Completion Bonuses
• Training
• Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$