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in Schaumburg, IL

$22 per hour
About this job

We are currently hiring a Service Delivery Specialist so let me tell you more about the role: manage the delivery of Ricoh Enterprise Services for customers, which may include managing business document and output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing up-time, utilization, and optimization and user satisfaction while minimizing costs.

And you can check the main tasks and the benefits of joining Ricoh's team down bellow:


  • Communicate and work directly with Customer's IT department including senior IT leaders.
  • Analyze all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met.
  • Responsible for coordination, tracking and reporting machine moves, machine removals, and new machine installations as it applies to the customer IMACD process.
  • Engage internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met.
  • In charge of business document output devices (printers, copiers, and fax machines) at customer locations or remotely.
  • Other duties as assigned.


  • Requires high school diploma and related work experience.
  • Systems and IT literate -- understanding networks, security, print servers and print devices.
  • Experience leading teams.
  • Requires strong computer skills including knowledge of web-based software platforms, networks and MS Office Suite.


  • $1500 sign-on bonus for new Ricoh Team Members.
  • Competitive salary: $65k - $68k (per year).
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Many more!

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