Manager/Supervisor of Customer Service Team - Part-time

***Are you a people person with excellent skills to lead a team? If so, please give us a call. We have the perfect job for you!!!

Job Details for Customer Service Manager:

• Schedule: (M-F) will need to be available on-call if employees have any questions/issues. The call center is Open M-F 10am-9pm EST and Saturday/Sunday 11am-8pm EST.
• Pay Rate: $75K - $90K annually

Job Responsibilities & Description for Customer Service Manager:

• Help the organization drive sales by implementing and maintaining a call-to-order line, offering sales as a service to our customers
• Manage, inspire, coach, and lead a high-performing team. This includes hiring, training, and developing the team to meet the organization's goals while also helping them meet their professional goals
• Manage inbound and outbound call efficiency and technology, components, and resources
• Oversee customer reviews and ensure that every customer review gets posted. Resolve negative reviews and implement changes as needed based on the feedback provided in the reviews

Job Requirements for Customer Service Manager:

• 8+ years in a customer experience role
• 3+ years working in a customer service team lead or manager role
• Previous experience managing a multi-channel customer experience via phone, email, and chat
• Experience with Zendesk or similar CRM platform preferred

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Virginia (VA) - Chesapeake, Newport News, Norfolk, Suffolk, & Virginia Beach. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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