Personal Lines Account Manager - Full-time

Vaco is hiring for a Remote Personal Lines Account Manager. This role sits fully remote and will be handling all inbound sales leads. Must have reliable internet and a quiet place to work at home. Must have a 20-44 or a 2-20 license.

Essential Duties and Functions:

• Providing the best-level of customer service/support to all client's accounts
• Rate and prepare quotations when necessary
• Mail binders and ID cards to insureds
• Mail; fax or email application to company and suspend for receipt of policy
• Handle client telephone and mail requests for information; endorsements; cancellations and other services as required
• Assist with accounts receivable control
• Document all conversations with insured and/or other interested parties
• Complete policy rewrites when necessary
• Have knowledge and abide by the underwriting guidelines and binding authority guidelines of each company
• Maintain and update the AMS 360 and Image Right database timely and accurately
• Inform company and client of errors in polices or endorsements
• Maintain knowledge of current legal and social conditions that may impact adequacy of policy coverage and limits
• Maintain current state license
• Attend appropriate classes and seminars
• Sit for examinations as required
• Setup and maintain agency files as required
• Ensure that actions protect the agency from claims of liability for errors or omissions and that all tasks are professionally performed
• Perform other assignments as required.

Required Skills

• Florida 220 Property & Casualty license.
• Knowledge of customer service functions such as rating; marketing; claims handling and coverage information
• Strong commitment to service for the agency's clients
• Effective written and verbal communications skills
• Effective and efficient use of computer and related equipment
• Good organizational skills; attention to detail and ability to respond to requests effectively and efficiently
• Industry designations are promoted and funded by the agency