Medical Scheduler - Full-time

Ref ID: 04120-0012565542

Classification: Patient Care Coordinator

Compensation: $18.05 to $20.90 hourly

Job Summary:
This position requires an individual who is able to obtain a complete and accurate medical history from patients or family members. This individual should have good organizational skills and must have the ability to follow directions. Must be able to work independently and with team members in a fast paced environment. Required to use telephone and computer extensively. Engages in consistent, professional customer service skills as a representative for the imaging center. Effective use of proper grammar, spelling, medical terminology, and diagnosis coding when obtaining medical histories from patients or their representatives.
Principal Duties and Responsibilities:
Calls patients to obtain or update medical histories.
Is professional and courteous to patients and their representatives.
Confirms patient appointment time and prep for the exam accurately.
Works 10 days prior to procedure to allow time for patients to return the call and for prior films or reports (if applicable) to be delivered to the center for comparison.
Completes assignment or asks for assistance if unable to complete it on time.
Screens patients for contraindications to MR or CT contrast.
Advises the MR, CT, and US Departments of potential problems.
Sends Green Slips (History Sheet and requisition) to the nurse two days prior to the exam.
Neatly and accurately fills out all confirmation paperwork and saves correctly in Word.
Schedules screening exams when needed.
Enters all data into the Radiology Information System (RIS) and Word.
Informs patients of the insurance benefits when there is no out of pocket or is covered by Medicare and a supplement.
Sends e-mail notification to the insurance staff when new information is received.
Sends Pull order to the file room to obtain comparison films from other facilities.
Sends fax to doctors offices with any cancellations of exams and files for future reference.
Attends and participates in staff meetings, making suggestions on ways to improve efficiency and accuracy.
Answers coding/waiver and e-quizzes in a timely manner (for self development).
Is self-motivated and willing to respond to changes in the medical environment.
Attends inservices and follow OSHA guidelines as to Bloodborne Pathogens, Hazardous Communications, Safety Data Sheets, and Emergency Preparedness.
Works with Supervisor and Compliance Committee to ensure Compliance Program is followed.
Performs other duties as assigned or requested.
Knowledge, Skills, and Abilities:
Must have knowledge of proper grammar, spelling, medical terminology, and diagnosis coding experience.
Must be able to prioritize multiple tasks.
Must be able to function both independently and with team members.
Must have efficient and accurate computer and keyboard skills.
Must demonstrate consistent, professional customer service skills in all interactions.
Must be willing to go the extra mile for patients, SWDIC staff, referring physicians, and referring physicians staff.
Education and Experience:
High school graduate or equivalent.
Working knowledge of medical terminology.
Working knowledge of insurance policies.