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in Virginia Beach, VA

$15 per hour
Full-time, Part-time
About this job
Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.

Budget Truck Rental, and Payless Car Rental, is searching for a Customer Service Representative to join our Customer Service Department based in Virginia Beach. This job contributes to the success of Avis Budget Group by responding to telephone and written inquires which necessitates very strong voice communication skills and exceptional writing ability.

Essential Duties and Responsibilities - See disclaimer below for further information. The essential duties and responsibilities as well as knowledge, skills and abilities include but are not limited to the following:
  • Responds to inquires received from major corporations and our internal/external customers, which could adversely affect the company nationally.
  • Reports problem areas, identifies root cause, and recommends corrective action.
  • Exhibits an understanding of the company and its various divisions.
  • Responds to account inquires efficiently while maintaining fiscal responsibility and enhancing collection effort.
  • Act as a liaison between field operations, sales, collections and corporate account holders.

  • 4 year College required.
  • 2 years prior Customer Service or problem solving background, preferably in the rental vehicle or travel related industry.

Candidates must meet all minimum requirements and submit a complete on-line application to be considered for this position.

Required Knowledge, Skills and Abilities:
  • Detail oriented and has excellent communication and organizational skills
  • Must be a motivated self-starter and has the ability to meet deadlines, set priorities, fulfill multi-task procedures and work under pressure
  • Solid PC skills including knowledge of MS Office (Word, Excel) Access Database, Oracle, TRABO.
  • Professional phone etiquette is required

We offer a competitive salary plus bonus potential and excellent benefits including dental, medical, tuition reimbursement, 401K and more.


The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.

Avis Budget Group is proud to be an Equal Opportunity Employer M/F/D/V

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Virginia Beach


United States of America