QIO Coordinator - Full-time

Job Summary:

The QIO Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.

Essential Functions and Duties:

• Set appointments with customers for Coleman branch offices
• Assist with managing multiple calendars
• Notify Moving Consultants of their appointments via email or phone
• Document of all tasks and records that are updated
• Assist branches with management of sales leads
• Utilize multiple computer programs to coordinate the many components of an international move

Knowledge, Skills, and Abilities:

• Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
• Organizational skills
• Good telephone etiquette
• Good interpersonal skills
• Excellent customer service skills

Required Education and Experience:

• Required: High School diploma or GED
• Preferred: Prior call center experience

Working Conditions:

• Office/Call center environment
• 90-95% sitting down
• Computer use is prevalent, along with telephone
• Work schedule includes but is not limited to: 8:005:00 or 9:00-6:00, Monday-Friday and 8:00-12:00, one to two Saturdays per month.