Customer Service Representative - Full-time

Customer Service Representative
Overland Park, KS
Contract-to-hire
Pays $17 - $19 per hour/W2
*Training will be onsite in the beginning, then moving to remote model Local candidates only

Essential job functions:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure organization is meeting the patient's needs.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Qualifications:

• Knowledge in Healthcare industry
• Experience in a high-volume call center
• Friendly, patient, empathic phone skills
• Ability to multi-task
• Attention to detail
• Data Entry
• Problem solving