Customer Service Agent - FT - Part-time

Come join our team of dynamic professionals at Team Health National Patient Service Center!

Team Health has immediate openings for Customer Care Agents!

Please contact us at 865-769-1800 to set-up a virtual interview.

Starting at $13.50 per hour with higher pay depending on experience

**NOW OFFERING A $750.00 SIGN ON BONUS**

We are open Mon-Fri 8 am - 8 pm

Becker's Hospital Review "150 Great Places to Work in Healthcare" - 2015, 2016, 2017, 2018, 2019

Benefit Eligibility (must work min 32 hours per week)

Dental Plan - Vision Plan

Paid Vacation Days - 8 Paid Holidays per year

401k plan with discretionary company match

Quarterly Incentive Bonus - Employee Referral Bonus

Paid Training (mandatory two-weeks 8am - 5pm)

Part-time or occasional work is also available! Choose your preferred schedule! Come in and talk to us today!

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answers and documents all telephone inquiries.
• Research and resolve problems with patients bills.
• Updates patients' insurance coverage as needed.
• Prints courtesy claims and itemized statements.
• Rebills accounts after receiving insurance information.
• Arranges financial agreements with patients using budget plan as needed.
• Performs other duties and assignments as requested.

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required
• Understanding and familiarity with Microsoft Windows environment
• Ability to speak, listen and type simultaneously
• Strong communication skills (oral and written) required
• Previous medical billing and customer service experience a plus