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in Cedar Rapids, IA

$37 per hour
About this job
Ref ID: 01520-0012572239

Classification: Help Desk Analyst I

Compensation: $16.00 to $16.00 hourly

Major responsibilities of the Product Specialist

Responsible for support operations for the Professional product lines and related processes. The scope of support includes program connectivity, program compatibility, program usability, and general product knowledge.

Provide backup support for Professional Sales as needed.

Provide professional and friendly support to all external and internal customers.

Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your lead for a quick resolution.

Provide timely phone and email support requests

Communicate trending issues to management.

Based on customer interactions, propose needed responses for the knowledge database.