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Pay
$47 per hour
Hours
Part-time
About this job
Ref ID: 00900-0012570346
Classification: Help Desk Analyst II
Compensation: $22.80 to $26.40 hourly
Robert Half is looking for Help Desk Analysts like you to join our team! Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. The ideal candidate for this Analyst job can cover alternative shifts when needed. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. This Help Desk Analyst II role will be located in the Atlanta, Georgia area and will be a long-term contract / temporary to hire position.
Your responsibilities in this role
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Provide guidance to Tier 1 support and team members
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Classification: Help Desk Analyst II
Compensation: $22.80 to $26.40 hourly
Robert Half is looking for Help Desk Analysts like you to join our team! Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. The ideal candidate for this Analyst job can cover alternative shifts when needed. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. This Help Desk Analyst II role will be located in the Atlanta, Georgia area and will be a long-term contract / temporary to hire position.
Your responsibilities in this role
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Provide guidance to Tier 1 support and team members
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards