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in Everton, MO

$30 per hour
Full-time, Part-time
About this job
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
What You'll Do :
The ServiceNow Platform Team Leader is part of the Digital Infrastructure & Operations organization at Edward Jones. This position requires broad understanding of the ServiceNow platform, IT Service Management, and ITIL principles.
The ideal candidate will have a solid background in IT Service Management (ITSM) and IT Operations Management (ITOM), including Configuration Management and maturing the CMDB.
  • Lead a team of several ServiceNow developers assigned across multiple products
  • Conduct 1x1s and provide guidance on goals and individual development plans
  • Conduct trimester and annual reviews
  • Provide coaching and support to the team
  • Prioritize work and established streamlined processes
  • Balance support work versus development
  • Support and educate the team on the Firm's culture and key initiatives
  • Coordinate work with other teams through PI planning and the Agile framework
  • Manage vendor engagements, budgets, and licensing
  • Develop roadmaps, standards, and platform governance
What Experience You Need:
  • Bachelor's degree in Technology or related work experience.
  • Minimum of 5 years of experience directly related to Information Systems technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.).
  • Understanding of Agile development principles and software delivery in an enterprise environment
  • Working across multiple teams in a large technology environment (development, support, infrastructure, security, etc.)
  • Experience implementing, evolving, and supporting products on the ServiceNow platform
  • Excellent written and verbal communication skills
  • Comfortable delivering presentations to peers and leaders
  • Excellent interpersonal skills; develops relationships; seen as credible and trustworthy
  • Attention to detail
  • Experience with managing major consulting engagements

What Could Set You Apart:
  • Experience with the Common Services Data Model (CSDM)
  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
  • 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
    • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
  • 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
    • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
    • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Salary: $109696 - $186781
Category: Headquarters