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Mental Health Lifeline (988) Associate in Framingham

Suicide Prevention and Health Crisis are searching for a Mental Health Lifeline (988) Associate to answer crisis calls, chats, and texts from individuals experiencing mental health and/or substance use crises with empathy and composure to make it easier for Americans in crisis or who are worried about a friend or loved one to access the help they need while decreasing the stigma surrounding suicide and mental health issues.

What To Know:

  • Starts at a $20 per hour pay rate
  • 2 shifts available (7AM - 3PM and 3PM - 11PM)
  • On-site paid classroom training as well as coaching for taking calls
  • Huge potential to save numerous lives and contribute goodwill to the society
  • Psychology majors, Guidance counselors, Educators, or anyone who has experience helping people who went through domestic violence are highly encouraged to apply.


  • Validating callers' experiences through empathy and acceptance
  • Providing callers with resource and referral options as applicable
  • Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line
  • Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams

Requirements and Skills:

  • Experience with crisis intervention, emotional distress, and de-escalation
  • Ability to empathetically decide on situations even under pressure
  • Awareness of cultural diversity in our society
  • Friendly phone etiquette and great verbal communication skills
  • Very flexible and reliable in all situations

If you or someone you know is in immediate crisis, call the National Suicide Prevention Lifeline at 800-273-8255, text HOME to 741741, or visit for additional resources.

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so the chances are good that we can help you too.

Professional Staffing Group is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. #pando1-2

PandoLogic. , Location: Ashland, MA - 01721 , PL: 561699251