Lead Remedy Developer with Security Clearance - Full-time / Part-time

Overview Remedy/BMC Engineers require strong analytical and problem-solving skills. In addition, they must be knowledgeable about implementing IT Service Management (ITSM) and other IT practices to optimize, transform, and ensure the Government's compliant, efficient, and effective use of the Remedy/BMC software platform. Remedy/BMC Engineers will architect and deliver end-to-end automated solutions that include the technical implementation of ITIL processes, workflow customization, ticketing design, process automation, report development, dashboard creation, and system configurations. Responsibilities Serves as the lead BMC Remedy Administrator on this contract and provides support to the Program Manager not limited to: * Architecting and delivering new end-to-end automated solutions in Remedy/BMC. * Designing, implementing, testing, and debugging new Remedy/BMC ticket designs, workflows, automated processes, reports, and dashboards. * Working with Remedy/BMC administrators to define and document new requirements. * Assigned projects and deliverables in support of this contract. * Work tickets IAW the Acceptable Quality Level (AQL) for each performance standard. * Ensure Ticket application tickets and work orders are correctly created, categorized, updated, and assigned to provide effective and efficient resolution of tickets, work orders, and proper metrics can be captured. * Ensure workspaces are organized, clean, and policed at all times. * Ensure 100% accountability of all assigned equipment * Present a clear and reasoned approach to assuming responsibility for any ongoing tasks. Qualifications Knowledge/Experience must include the following: * Excellent Oral/Written Communication. * Minimum five (5) years of experience in Remedy/BMC development in programs and contracts of similar scope, type, and complexity is required. Qualifications * Associate of Science degree in Information Technology, IT Security, Network Systems, Technology, or relevant field of study. Significant relevant experience will be considered in lieu of formal education. * Baseline Certification (required): CompTIA Security+ CE / CySA+ / SSCP / GSEC * Computing Environment Certification in at least 1 area (required): BMC accreditation, certification, or equivalent in ITSM Development, ITSM Administering, or Discovery. * Training (required): Must complete an ITIL Course (ITIL v4 recommended) * Minimum Secret Clearance