Clinical Team Lead- Registered Nurse (RN)

Description

Location: All clinical positions are located on site at our Dublin, Ohio campus 

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s what makes us Healthcare Warriors™. If you’d like to join us, we’d love to talk to you – even if you don’t match every single requirement.  

The Clinical Team Lead - Registered Nurse (RN) partners with our Pod leaders and assigned clinical professionals to ensure that all clinical activities within the assigned Pod consistently meet the Quantum Health clinical standards, facilitating high quality outcomes for our members and clients. This leader serves as a role model and coach to the clinicians and Care Coordinators within their team/Pod.  

What you’ll do 

• Counsel Care Coordinators / Patient Service Representatives and provide clinical guidance as needed in a highly collaborative, phone/web conferencing contact center environment.  
• Triage clinical questions and resolve/delegate appropriately, be available as a clinical SME for Pod leaders and fellow clinicians.  
• Collaborate with the clinical team/Pod leaders to assist members and providers in the care coordination process. 
• Provide ongoing coaching, education, mentorship and evaluation for the Pod clinical staff; Assist with training/precepting of new clinical staff. 
• Monitor and adjust/delegate daily clinical workloads within the Pod. 
• Lead clinical huddles for collaboration of workload and case discussions.
• Partner with Pod leaders in communicating client/benefit changes that affect clinical or Pod operations.
• Maintain a working knowledge of all clinical workflows and policies; Provide clinical updates and education during Pod meetings. 
• All other duties as assigned.  

What you’ll bring 

• Licensure: Active license in good standing as a Registered Nurse (RN) in Ohio required. 
• Education: Bachelor of Science in Nursing (BSN) preferred. 
• Certification: Active Certification in Case Management (CCM) preferred. 
• 2+ years of clinical experience with direct patient care required; 5+ years preferred.  
• Experience leading nurses/clinicians preferred. 
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.  
• Experience in care management/coordination programs and services preferred. 
• Excellent verbal and written communication skills. Comfortable communicating with members and providers via phone regularly throughout the day. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.   
• Ability to communicate effectively with members and providers in implementing clinical services; Translate complex clinical concepts for non-clinical audiences.  

What’s in it for you 

• Compensation: Competitive base pay, incentive plans and employee referral bonuses. 
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.  
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. 
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. 
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.  
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to , and people-first values that drive every decision.   
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home:   

What you should know 

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. 
• Process:  Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check 
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an .  
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.  
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. 

*Actual compensation is based on a combination of experience and qualifications 

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