Genesys Reporting Analyst - Full-time / Part-time

Duration: 6 Months Contract Description: · The key responsibility in this role is helping the HCM Contact Center business transition from Genesys On Premise to Genesys cloud from a reporting and operation perspective. · Gap Analysis between the current between the on-premise Genesys system to GenCloud with respect to key call metrics, impact on client level SLAs, Client Reports, Agent Reports etc. · Design and develop custom, Adhoc and standard reports in Genesys cloud and data visualization tools such as Tableau to support multiple *** business units. · Provide weekly and monthly reporting to senior leadership. · Responsible for ancillary reporting from systems like call quality, speech analytics and Work Force Management. · Work with cross functional multi-disciplinary teams (Business Intelligence, Contact Center Tech team, Data Warehouse Developers, Project Managers) to support the GenCloud transition process. · Work with primary business stakeholders to gather and analyze data to guide the organization in decision making and performance. · Ensure that the contact center reporting solutions are scalable, reliable and compliant with industry standards. · Self-starter with the ability to work independently and manage multiple task assignments. Qualifications: · Experience analyzing, interpreting, and summarizing complex data as it relates to call center technologies · Ability to collaborate with stakeholders and other business units to identify reporting needs · 3+ Experience in creating custom reports and dashboards using various reporting tools including Genesys reporting, Tableau and MS Excel · 2+ years' experience using speech analytics software · Develop tools and processes to automate reports · Experience with data interchange formats (XML, CSV, etc.) is required · Ability to use SQL or other coding languages to extract data · Align reports to business objectives and key performance indicators · Good communication skills both verbal and written · Bachelor's degree in Computer Science or related field or equivalent combination of education and experience · Exposure to Cloud platforms like Genesys Cloud or AWS. Work experience · 5 years Education · Bachelor's degree About US Tech Solutions: Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com. “U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.” Apply: Interested candidates are requested to send their resume to Deekonda Sai Teja at TejaSai@ustechsolutionsinc.com