Customer Service Representative (Chinese) - Full-time

We are looking for a Chinese-speaking Customer Service Representative to join our growing team. You will be a dynamic member of the office, working closely with potential/current clients. Here are a few responsibilities you would expect:

• Manage large amounts of incoming phone calls
• Follow up with sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States

Preferred qualifications:

• Background check