Sr Cloud Delivery Eng

20-Apr-2023

US Remote

8535BR

Position Responsibilities

This role will be part of a growing team responsible for maintaining and supporting all aspects of the Deltek Costpoint Cloud environment. This SaaS environment will have tight compliance-driven controls focused on data handling and access as well as exceptional levels of reliability, scalability, security, quality of service. We are looking for team players and leaders that are reliable, enthusiastic, committed, creative, and customer-focused. This role also requires strong collaboration skills to focus on a diverse palette of technical and operational work in a continuously evolving environment.

Troubleshoot complex problems tied to application maintenance tasks, provide software fault diagnosis, resolve operational issues, and interact with vendors and Deltek's Engineering and Customer Care teams.
Continuous Collaboration with Groups:

• Product Software Engineering
• Product Management
• Project Managers
• Database Administrators
• System Administrators
• Infrastructure
• Monitoring and Performance Teams
• Customer Facing Teams, (i.e. Consulting & Customer Support)

• Compliance with various NIST standards
• High Availability
• Customer Environment Experience
• Customer Onboarding Experience
• Monitoring
• Performance
• Product Updates
• Process and Environment Documentation
• Disaster Recovery
• Perform Deltek product hotfix deployments and installations/upgrades.
• Adhere to committed SLO's and SLA's.
• Learn and leverage current cloud product environments, training, and apply as needed.
• Adding content to the internal Knowledge base
• Maintain and Audit customer Instance inventory lists
• Candidates must be willing to work a flexible schedule- Weekend, Night / Holiday hours required
• US Citizenship is Required

Qualifications

• 5+ years supporting Enterprise customer-facing software. ERP in a Cloud environment preferred
• Experience supporting Deltek Costpoint preferred.
• 2+ years of experience within an SQL environment (Oracle).
• 5+ years' experience as a system administrator.
• Diverse range of technical and operational interests and capabilities, including Microsoft Windows, Java applications such as Weblogic, Websphere, JBoss, etc., PowerShell, Oracle, virtualization and monitoring.
• Ability to work in high pressure, highly flexible environment against both short and long-term requirements.
• Passionate about technology and solving application-focused problems.
• Must be detail-oriented, task-driven, and have excellent communication skills.

Travel Requirements

No

Company Summary

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

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