Customer Support Representative

Description:

Automation-X, the industry leader in oil and gas wellhead automation products, has an outstanding opportunity for a Customer Support Representative with our Sales team. This position will be based in our Southwest PA office. Our success is built on delivering integrated automation solutions to the oil and gas industry. We are looking for a motivated professional with experience in purchasing to provide support and customer service across the company to our team and to our customers. For more information on the company: https://automation-x.com/

Customer Support Representative Position Summary

The Customer Support Representative (CSR) is responsible for direct support in the ongoing development of existing customers to ensure sales targets are achieved. In addition, the position develops account relationships and provides support through customer facing phone calls, emails and walk-in traffic. The Customer Support Representative assists with managing and maintaining accounts from initial sales orders through invoice submittal. Excellent communication abilities and data entry skills are essential for candidates.

Essential Job Duties and Responsibilities of the Customer Support Representative Candidate

• Respond to customers' requests for pricing, order status and delivery
• Listen, document and resolve conflicts with customers
• Coordination with Business Unit and Corporate to ensure customer satisfaction
• Knowledge of Automation-X's products and solutions
• Deliver and exceed Business Unit sales targets
• Ability to multi-task, prioritize and manage time effectively
• External & Internal correspondence
• Customer Record Updates
• Customer Interaction (Walk In's)
• Quote creation and follow-up
• Open Sales Orders & Pending Billing Reports
• RMA submittals and Report review
• Enter customer interactions into CRm
• Collaboration with RSM, ADR, & SA's on account strategies
• Monthly Expense Report submittals

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

Education and Experience Requirements of the Customer Support Representative Candidate

Minimum of High School Diploma Required

Preferred Skills and Abilities of the Customer Support Representative Candidate

• Takes pride in exceeding customer needs and Automation-X goals & KPI's
• Strong attention to detail to ensure we are providing our customers with the correct automation solutions
• Excellent customer relations skills to work proactively with our customers and also with other team members
• Solid verbal and written communication skills
• Strong computer skills including: MS Word, Excel, Outlook and CRM systems
• Ability to represent Automation-X with professionalism and build strong relationships with our customers
• Oil & Gas Automation experience preferred
• Good understanding of power, communication, measurement. Control and electrical aspects of wellhead products a plus
• Work with internal departments to ensure customer engagement and customer satisfaction

Working Conditions and Physical Demands

The Customer Support Representative position operates in a professional office environment

Travel Required

Travel is not expected for the Customer Support Representative position.

Compensation

Automation-X offers a highly competitive compensation package for our Sales Team.

Additional Notes

Automation-X offers an outstanding benefits package that includes medical, dental and vision insurance and a 401(K) with a strong company match. Paid vacation, sick time and 9 paid holidays throughout the year.

PM21

PI207994769