CARE COORDINATOR - Part-time

PAY RATE: $18.50-$22/hr

JOB SUMMARY

Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support telephonic outreach to patients.
• Generate reports from multiple systems.
• Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
• Answer incoming calls.
• Understand the requirements of the caller and provide precise information, triage appropriately.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally.
• Be courteous and conscientious of call queue at all times.
• Support excellent customer service philosophy.
• Schedule new patient and follow up visit appropriately.
• Submit and/or follow-up on authorizations.
• Eligibility verification and reconciliation.
• Coordinate with clinic and clinical staff as needed.
• Stays in compliance with all HIPAA regulations.
• Good understanding of medical terminology.
• Maintain daily, positive communication with other departments.
• Encourage a cooperative, team approach to interdepartmental workflow.
• Assist other departments as appropriate.
• Attend meetings as required.
• Perform other duties, as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• Medical Assistant Certificate preferred, or equivalent experience
• High School Diploma or GED.
• Minimum of 3-5 years of experience in a medical office setting.
• Must be bilingual Spanish or Armenian

BENEFITS:

Medical, Dental and Vision – 100% paid by Employer

Life Insurance and Accidental Dismemberment – 100% paid by Employer

Paid Holidays

Paid Time Off

401K

401K Matching

Flexible Spending Account

Fringe

Supplemental Insurance

PI207422488