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in Baltimore, MD

About this job

We are actively seeking a Account Development Rep to join our Sales and Marketing teams...

  • Are you a curious and motivated self-starter?
  • Do you have a hunter mentality?
  • Have you had success qualifying leads over the phone?
  • Are you someone who takes initiative and quickly builds trust with potential clients?

If this sounds like you, I hope you keep reading and consider putting your hat in the ring for this role.

Job Overview

The Account Development Representative (ADR) will play a pivotal role by building a connection between outbound marketing activities and enterprise sales. As CreditXpert works to develop direct relationships with mortgage lenders, the ADR will be responsible for engaging with existing (and future) leads to better understand current product usage, barriers to usage and communicating a compelling vision for how the CreditXpert platform can be used to help lenders grow their business.

Through this direct outreach, the ADR will work to build a pipeline of strong candidates for our new cloud-based platform while helping the company better understand our target clients.

As a key connection between Marketing and Sales, the ADR will gather and leverage insights to help the company build our pipeline and reduce our overall cost to acquire clients. The candidate will be responsible for developing and refining an account development strategy and scalable processes by leveraging CRM and marketing technology.

Essential Functions:

As the ADR, you will:

  • Work closely with Sales and Marketing to
  • Develop and refine outbound market messaging and executing on outreach programs.
  • Create and improve call scripts and outbound email marketing.
  • Establish key account development metrics that will help the company understand what it takes to grow revenue at scale.
  • Maintain and refine our CRM platform to track all activities, including but not limited to call efforts, data enrichment, segments and lead scoring.
  • Gather and capture insights through conversations with contacts.
  • Qualifying in-bound leads and booking meetings with sales executives.
  • Communicating the CreditXpert val-prop in a compelling manner.
  • Establish a strong process and metrics-driven foundation that will support a scaling function.

Competencies and Criteria for Success

Job Specific Competencies:

  • Professional, High-Level Communicator
  • Rapport-builder
  • Metrics-driven Problem Solver
  • Keen Prospecting Skills
  • Sense of Urgency
  • Collaborative and flexible
  • Organized and detail oriented

We look for top performers who:

  • Act - Value actions and results, not just ideas
  • Perform – Embrace the team, we succeed or fail together
  • Pivot – Comfortable with change
  • Engage – Be part of the team, be nice, get involved
  • Adapt – React positively to new information
  • Influence – Positively impact what we do and how we do it
  • Learn – Passionate about continuous improvement and learning



Required Education and Experience

  • Minimum 3 years' experience in Sales, Inside Sales, Account Development or similar customer facing efforts, ideally at a SaaS or mortgage tech company
  • Demonstrated track record of sales / account development success
  • Excellent presentation and verbal communication skills
  • High level of comfort being on the phone
  • Experience using CRM and a clear understanding of its value
  • High quality documentation skills for proper data mining in CRM
  • Ability to segment and select target audiences.
  • Must be Tech Savvy
  • Highschool Diploma or equivalent

Preferred Experience

  • Software industry experience strongly preferred, mortgage market experience a plus.
  • HubSpot CRM experience, a plus
  • Experience in a start-up like environment, a plus

Additional Details

Position Type: Full-Time

This is a full-time position with the opportunity to grow with the organization.

Supervisory: No direct supervisory duties.

Travel: 25%

About CreditXpert Inc.

What makes CreditXpert an Employer of Choice

  • Meaningful Mission!
  • Creative, Performance Driven Culture
  • Great Healthcare Benefits - most are 100% company paid
  • Generous Paid Leave
  • Hybrid Environment and Flexibility to work remote
  • Stellar Workspace - great location/hassle free parking
  • Professional Development and Tuition Assistant - we truly value continuous improvement and want to support your journey

Who we are

CreditXpert Inc. is a successful software company that enjoys the freedom to chart its own path. Our team is a small, close-knit community, where each person can make a big impact. We are nimble and have thrived for over 20 years in the midst of constant industry and regulatory upheaval. We believe in using our talents to make a positive impact on the world by improving the financial lives of Americans. As lifelong learners, we have a passion for change and we constantly adapt everything (our business, internal processes, tools…).

We enjoy a wide diversity of backgrounds and opinions, which can lead to passionate debates. We wear multiple hats, often stretch beyond our comfort zone, and see failure as an opportunity to learn. We have fun inventing advanced analytical solutions and creating great user experiences.

What we do

In 2000, we started a revolution by exposing the inner workings of the credit scoring industry to consumers, pioneering a new industry. Millions of people have been using our tools to take control of their credit life, gain access to better loans, and save money. More recently, we enabled the mortgage origination industry to replace guesswork with technology when trying to improve credit scores. As a result, more consumers now qualify for a mortgage at a good rate, and thousands of loan officers, mortgage lenders and other businesses can better serve their customers.


We strive to create a great experience for our team, not just our customers. We want everyone to be excited about their work, fulfilled and worry-free. That's why we offer lots of autonomy, support, and the flexibility you need to balance your life. Our compensation and benefits package ensures that you can focus all your energy on creating value for our customers and the company.

Our benefits include a flexible and hybrid work environment, open PTO, performance based annual bonuses, company contribution to 401(k), insurance (medical, dental, vision, ST/LT disability, life), HSA and FSA.

Work Environment

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and shared digital files.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position. Duties, responsibilities, and activities may change at any time with or without notice.