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in Madison, WI

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Estimated Pay $27 per hour
Hours Full-time, Part-time
Location Madison, Wisconsin

About this job


Ability to believe in our customer centered culture to deliver a superior customer service experience.



The Store Manager position assists the General Manager (GM) with the daily operations of the store and carries store keys to perform opening and closing responsibilities.


  • Partners with the GM to ensure the overall financial results of the store, to include meeting/exceeding sales and profit goals.
  • Holds responsibility for all monthly and quarterly store reporting and has direct access to store-level financial and personnel budgets and reports.
  • Partners with the GM with adherence to all HR policies and procedures, including accurate timecards for all store personnel and the timely administration of all levels of Progressive Discipline.
  • Participates in the interviewing and onboarding of new hires, including the completion of the I-9 Form and verification.
  • Participates in managing the overall store operations according to Shoe Carnival merchandising, operational, and visual standards.
  • Demonstrates Total Customer Service Standards and resolves customer issues and complaints timely and professionally.
  • Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.
  • Identifies any safety concerns and follows Loss Prevention guidelines to deter theft.
  • Ensures compliance of all cash handling procedures, performs safe and till counts, and reconciles cash settlements.
  • Partners with the GM in project decisions and delegation of daily tasks by ensuring associate productivity, coordinating schedules, and providing conflict resolution.
  • Empowered to delegate and assign necessary tasks to Associates and Assistant Store Managers (ASM) as needed.




  • Bachelor's degree and/or 2+ years of supervisory experience required.
  • Successful completion of Key Carrier Certification exam within 60 days of hire or prior to promotion required.
  • Successful completion of General Manager Certification exam within 18 months of hire/promotion required.
  • Excellent verbal communication and active listening skills.
  • Strong leadership and time management skills.
  • Self-starter and ability to motivate, coach, and use judgement in executing tasks and maximizing use of time and talents of associates.
  • Excellent sales and customer service skills.
  • Ability to execute the concept by understanding and applying report information.
  • Ability to train and mentor associates to ensure company standards and processes are met.
  • Ability to maintain confidentiality and convey a positive professional image.
  • Ability to work flexible schedules including nights, weekends, and holidays.



Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay
  • Paid Time Off (Vacation & Sick Time)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Spending Accounts
  • Life, Disability, and Voluntary Benefits
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Employee & Family Discounts
  • Relocation Opportunities


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