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About this job

Essential Duties and Responsibilities


  • Deliver operational excellence to customers, carriers, and suppliers.
  • Answer incoming calls and make outbound calls ensuring outstanding customer service.
  • Schedule appointments via phone, email, and company website.
  • Provide timely and accurate shipment information to carriers.
  • Audit load information for accuracy and completion.
  • Complete customer, carrier, and supplier requests with a sense of urgency. 
  • Track and trace shipments in a timely manner to best serve our customers.
  • Enter shipment data ensuring a commitment to quality and accuracy.

Above is a list of the most important responsibilities and functions, which are essential to the position.  Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation.  Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.



  • Education: High School degree or GED equivalent
  • Knowledge, Skills, & Abilities:
    • Values a diverse and inclusive work environment
    • Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills
    • Effective communication skills, verbal and written
    • Ability to prioritize, multitask, and manage time effectively
  • Core Competencies:
    • Attention to detail
    • Time management
    • Organization



  • Orientation