Operations Representative

Essential Duties and Responsibilities

• Deliver operational excellence to customers, carriers, and suppliers.
• Answer incoming calls and make outbound calls ensuring outstanding customer service.
• Schedule appointments via phone, email, and company website.
• Provide timely and accurate shipment information to carriers.
• Audit load information for accuracy and completion.
• Complete customer, carrier, and supplier requests with a sense of urgency. 
• Track and trace shipments in a timely manner to best serve our customers.
• Enter shipment data ensuring a commitment to quality and accuracy.
  
  

Above is a list of the most important responsibilities and functions, which are essential to the position.  Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation.  Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.

Qualifications

• Education: High School degree or GED equivalent
• Knowledge, Skills, & Abilities:
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills
  • Effective communication skills, verbal and written
  • Ability to prioritize, multitask, and manage time effectively
• Core Competencies:
  • Attention to detail
  • Time management
  • Organization

Training:

• Orientation