QSR Assistant Mgr

Overview

The QSR Assistant Manager performs all task and responsibilities of the Associate and Team Leader and will operate the restaurant in the absence of the Franchise Manager. This includes maintaining food safety, product preparation, cleanliness, inventory control standards, and the training of the staff. Exceptional customer service is a major component of this position.

Responsibilities

Exhibits and models a cheerful and helpful manner while greeting guests and preparing their orders
Demonstrates a complete understanding of the menu items and explains them to guests accurately
Uses plus-selling techniques and makes customers aware of promotions
Rings food orders on the register and collects payment from guests making change accordingly
Prepares food neatly, according to formula, in a timely manner
Checks products in food & beverage areas and restocks items to ensure a sufficient supply throughout shift
Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
Cleans and maintains all food service areas, including the guest seating area and display cases, to promote a clean image
Cleans and sanitizes all food service utensils and dishes in the three compartment sink (wash, rinse, sanitize)

Understands and adheres to all quality standards, formulas and procedures as required in the Franchise Operations Manual
Routinely monitors and records food temperatures on a log to ensure safe holding temperatures of hot and refrigerated foods
Maintains a professional appearance and grooming standards
Performs light paperwork duties as assigned
Works safely with various food service equipment as dictated by the franchise (i.e. ovens, microwaves, toasters, meat slicers, knives, deep fryers, can openers, etc.)
Completes the training courses as directed and/or dictated by the franchise
Trains Associates and verifies understanding
Operates the restaurant in the absence of the Franchise Manager which includes completing schedules, recruiting & training staff, completing daily inventories, paperwork and deposits

Qualifications

18 years of age or older
Ability to read, write, speak and understand English
Job requires bending, standing, and walking the entire workday
Basic math skills (addition, subtraction, division and multiplication)
Ability to show patience and articulate well during the training of new employees
Ability to lift 10 lbs frequently and up to 50 lbs occasionally