Business Systems Analyst (Process Management)
Efland, NC 27243
You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium complexity, multiple application business processes and/or business relationships.• Contribute to the entire implementation process
• Drive definition of improvements based on business needs and architectural improvements
• Responsible for build, test, root cause analysis, and complex performance tuning
• Consult with users to identify current operating procedures and to clarify program objectives
• May be expected to write documentation to describe program development, logic, coding, and corrections. Write manuals for users to describe installation and operating proceduresEducation/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 2+ years of related experience. Working knowledge of Microsoft Applications. Experience with creating documentation, data/process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt, Service Catalog). Familiarity with IT processes and disciplines (e.g. software development, operations, infrastructure). Experience with Business Process Modeling tools or concepts preferred. Ability to train others on basic concepts. Basic level of creativity and latitude is required. Design, build & test multiple functionality points, complex solutions.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.