Spa Consultant

    Planet Beach Contempo Spa
    5720 Corporate Blvd., Baton Rouge, LA
    Full-time, Part-time
    Similar jobs pay $8.11 - $11.77

    Job Description

    We have a full-time/part-time opening for a Spa Consultant.

    Must be able to work various shifts per week.

    • Be authorized to work in the United States.

    Requirements

    At the touch of a button our members enjoy a private, relaxing and rejuvenating spa experience at a fraction of the cost and in far less time than a day spa.

    The goal of the Spa Consultant is to contribute to the overall success of Planet Beach® Contempo Spa by delivering superior customer service through execution of required duties and to meet and exceed performance goals. To maintain the Planet Beach® brand through various local and national marketing tactics and to professionally represent the brand at all times.

    Basic Duties & Responsibilities:

    • Complete a minimum schedule of hours per week which must be accounted for via a time card or tracking system.
    • Arrive on 15 minutes before all scheduled work shifts, outside events and/or training sessions.
    • Consistently maintain a professional appearance by adhering to the Planet Beach® Uniform Policy & Code of Conduct. No exceptions are allowed.
    • Maintain Planet Beach® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to Spa Director.

    Prospecting, Consulting & Sales Responsibilities

    • Use all methods of member retention to promote the growth of Planet Beach’s member base
    • Utilize Prospecting Binder & all Planet Beach® marketing tools simultaneously and consistently to maximize traffic.
    • Increase new guest, increase membership retention

    Spa Equipment & Product Maintenance Responsibilities:

    • First impressions are sometimes your only impression on a new guest. Maintenance and cleanliness standards must be outlined to ensure not only that superior customer service is being provided but also the safety of your clients.
    • Maintain the highest standards of cleanliness throughout the spa including lobby area, service rooms, restrooms and any other areas to ensure superior customer service and sanitation expectations are exceeded.
    • Complete all daily, weekly and monthly maintenance requirements as assigned by Spa Director.
    • Participate in scheduled monthly spa equipment maintenance and cleaning sessions in order to maintain sanitation standards.
    • Report any damaged or un-usable equipment to Spa Director immediately as problems are identified.
    • Monitor levels of products when on shift to prevent theft. Report any damaged products or missing products to Spa Director immediately.
    • Assist in rotating and organizing product displays as assigned by Spa Director.

    Register Functions & Membership Billing Responsibilities

    • Complete proper data entry processes for all guests, members and clients at all times.
    • Execute proper register methods when ringing up services and entering usage of services.
    • Ensure all guests and members sign in on the appropriate registration form.
    • Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft.
    • Ensure all customer memos are read and when necessary issues are addressed with the customer.
    • Perform any other duties assigned by Spa Director or Franchisee.

    Initial and Required Training & Certifications:

    • Complete NTTI certification. One time certification.
    • Complete all assigned Planet Beach® University Online required courses for level of employment. Courses must been taken once annually or as directed by Spa Director.
    • Complete any newly introduced Planet Beach® University Online courses as they are available
    • Additional training requirements may be required at any time.
    Posting ID: 8315544Posted: 2019-12-14