You might also like
in North Olmsted, OH
Assistant Store Manager - Golf Galaxy
Hours | Full-time |
---|---|
Location | North olmsted, Ohio |
About this job
If golf is your passion, you'll love growing the game at
Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.
If you are ready to make a difference and take the next step in your career, apply to join our team today!
WHAT YOU'LL DO IN THIS ROLE
Job duties & responsibilities:
Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles.
Ensures the Operations Departments meet all operational standards including, but not limited to:
Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store "Shrink Coach."
Ensures compliance with all company involved Loss Prevention programs.
Responsible for monitoring email and TEAM to make sure communication is disseminated efficiently and that TEAM tasks are communicated and properly executed on time.
Responsible for execution of the back-office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.
Responsible for interviewing and making recommendations for hiring hourly teammates for the Operations department. This includes reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
Ensures that the team is onboarded and trained accordingly.
Responsible for handling teammate discipline (including issuing corrective action), appraisals, and performance matters.
Responsible for making recommendations with respect to the termination and advancement of teammates.
Responsible for driving the customer experience at the Front End by ensuring teammates are engaging every athlete. This includes the training and development of associates through motivational and effective coaching.
Responsible for managing payroll to meet budget. This includes effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.
WHAT WE'RE LOOKING FOR:
Education:
High school diploma or equivalent
Experience:
1- 3 years of retail management experience
Education:
High school diploma or equivalent
Experience:
1- 3 years of retail management experience