CATERING BUILDING SUPERVISOR - Full-time

The Catering Building Supervisor is responsible for leading and supervising staff and maintaining the operation of a HERSHEYPARK Food & Beverage Catering location. The position will rotate through a supervisor on duty schedule and will work directly with the Catering Area Supervisor to oversee the daily operation relating to employee staffing and overall general catering operation of the assigned location. It is the responsibility of this position to possess, lead and instruct on the company's core values. This position may also assist other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).

The position of Catering Building Supervisor is a supervisory (BLUE TAG) position.

Job Functions:

• Leading the team by assessing the catering needs of the day, allocate staff and oversee food production in the location assigned and when necessary report needs to the Area Supervisor.
•  Training and supervising front line employees and supervisors to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
•  Ensure that location in the area of responsibility opens and closes at the proper times established by the banquet needs.
•  Monitor appearance and operation standards (inside and outside) of the catering location; cleanliness, music, line allocation, food safety etc.
• Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
•  Maintaining appropriate food production levels based on projected business and weather on a daily basis to minimize food waste
• Monitor staffing levels and report shortages or excess staff to Area Supervisor
•  Maintain equipment and report problems with equipment to maintenance staff during operations or inform Area Supervisor of concerns so that appropriate work order is placed.
•  Ensure strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately
• Handling both guest compliments and complaints, as well as answering guest questions or directing them to the appropriate source of information, handle escalated situations
•  Work with Sales Team to assist Clients on an as needed basis
• Complete accurate inventories (food, paper and chemical) for area of responsibility
•  Assist managers with End of Period Accounting procedures
•  Adhere to financial procedures as it relates to money bag operation, banquet accounting and revenue reporting
• Perform other job related assignments and tasks as assigned