Assoc Rep, Provider Services (Remote in CA) - Full-time / Part-time

JOB DESCRIPTION

Job Summary

Molina Health Plan Provider Network Management are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare's overall mission, core values, and strategic plan and in compliance with all relevant federal, state and local regulations. Provider Services staff are the primary point of contact between Molina Healthcare and contracted provider network. They are responsible for the provider training, network management and ensuring knowledge of and compliance with Molina healthcare policies and procedures while achieving the highest level of customer service.

KNOWLEDGE/SKILLS/ABILITIES

• Provides support to the Provider Services Team regarding receiving, researching, and responding to provider inquiries.


• Receives, researches, and resolves provider inquiries such as claims, eligibility, and other inquiries. Act as a liaison between the providers, medical groups, and health plan.


• Duties may include: (a) Assist with provider data verification (b) Communicate and educate providers on important changes to regulations, procedures, and access to information; (b) Assist Providers in dismissing or moving members incorrectly assigned to them; and/or (d) Educate providers so the appropriate dismissal letters are sent to Molina members.


• Supports other members of the Provider Services Team when they are in the field.


• Responsible for documenting requests as required in departmental procedures.


• Attends off-site meetings when necessary with medical groups and other providers as needed.


• Complies with required workplace safety standards.


• Detail oriented and organized. 


• Excellent verbal and written communication skills.

JOB QUALIFICATIONS

Required Education

High School Diploma or equivalent GED

Required Experience

1 year customer service, provider service, or claims experience in a managed care or medical office setting.

Preferred Education

• Bachelor’s degree in healthcare or related field


• Vocational program in Managed Care or some other health care aspect providing a certificate at completion.

Preferred Experience

2+ years of relevant experience in a healthcare, IPO, or health plan setting

Intermediate to advanced proficiency in Excel is a plus

Pay Range: $18.85 - $36.77/hourly*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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