Director Commercial Support

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BASIC PURPOSE
The Director of Commercial Support (DCS) acts as a liaison for the Commercial Excellence team, fulfilling a strategic role within the area. The DCS is responsible for commercial success by executing plays, coaching leaders, and partnering with commercial excellence to drive consistency and improve area performance. The Director, Commercial Support reports to the Area President and has a dotted line reporting relationship to the Director, Sales Effectiveness Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as a strategic partner to the Area President to organize and prioritize critical issues, execute initiatives, and manage area effectiveness
• Coordinates and executes all commercial work within the area and manages the dissemination of commercial communications
• Partners with Area staff, sales leadership (VPLS, VPNS, NSM, RSM, DSM), New Business Managers, pricing, and merchandising teams by leveraging Plays, tools, and resources to drive performance, productivity, and key results
• Leverages internal reporting tools to track progress and identify performance improvement opportunities. Synthesize data findings to prioritize areas of focus
• Translates strategy into Area implementation plans and tracks performance on key metrics. Core strategies include, but are not limited to, account penetration, account acquisition, churn reduction, margin, category growth, contract management, EB migration, e-commerce optimization, pricing strategies, CRM management, and reducing cost to serve
• Influences the resource allocation of sales support and team selling (Culinary, Restaurant Operations and Fresh specialists) to maximize market share and retention opportunities within the Area
• Provides area leaders and sales support members with coaching to improve effectiveness and ensure consistency
• Participates in agile field teams to build/improve processes and provides constructive feedback to Commercial Excellence and Program Office teams
• Active participant and/or leader in Staff meetings and area Plays

SUPERVISION

Responsible for hiring, onboarding, and managing the Sales Analyst, Sales Analyst Assistant, Customer Solutions Coordinator, CES, and Segment Specialists. Dot line responsibility for Culinary, Restaurant Operations and Fresh specialists.

QUALIFICATIONS

Education/Related Professional Experience:

• Bachelor's degree or equivalent work experience required
• Supervisory/ management or cross functional leadership experience required
• Professional experience in sales, merchandising, finance, general management, or strategy/consulting preferred

Knowledge/Skills/Abilities:

• Influential leader with strong emotional intelligence.
• Strong cross-functional business acumen and expertise. Must be able to provide direction to people who do not have a direct reporting relationship and influence people cross functionally
• Experience planning and leading strategic initiatives and directing multiple teams and departments
• Ability to successfully manage multiple projects simultaneously
• Nimble business mind with a focus on developing creative solutions
• Experience with data analysis
• Ability to collaborate in a functional matrixed environment with virtual leadership across multiple sites
• Excellent communicator in written and verbal form
• Advanced knowledge of Microsoft Office programs Excel, Word, PowerPoint
• Proficiency, active development, knowledge of, or application for at least three of the following is a plus: Tableau, Merlin Ad Hoc, Snowflake, Salesforce Reporting, Discoverer, EDTS, Roadnet, Airclic & Omntracs

TRAVEL

Overnight travel may be required to participate in trainings, meetings, or other company events

Grade: 16

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***