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in Kansas City, KS

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Estimated Pay $29 per hour
Hours Full-time, Part-time
Location Kansas City, Kansas

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Estimated Pay
We estimate that this job pays $28.6 per hour based on our data.

$15.29

$28.60

$67.38


About this job

Job Description

Job Description

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

  • Provide an exceptional customer experience.
  • Call customers to advise about changes or cancellations of scheduled runs.
  • Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
  • Responsible for cash management and compliance.
  • Operates cash register and/or credit card equipment.
  • Sells and processes ticket orders via telephone, internet, and over the counter.
  • Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
  • Maintains a professional working relationship with partnering retail agencies.
  • Completion of required documentation for transactions made with partnering retail agencies.
  • Daily accurate reporting of tickets sold and cash collected.
  • Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
  • Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
  • Utilize good judgment when confronted with the resolution of both internal and external conflict.
  • Responsible for money transfer transactions
  • Assist customers with luggage ID tag and transfer to luggage compartment.
  • Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
  • Properly registers and records luggage for identification purposes upon arrival at destination.
  • Affixes registration tickets onto luggage.
  • Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
  • Maintains parking lots by keeping them free of trash.
  • Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
  • Maintain vehicle cleanliness of arrivals and departures.
  • Clean interior or Motor Coach Vehicles and other Company vehicles
  • Wash exterior of vehicles.
  • Maintain washing bay clean and organize cleaning material.
  • Properly dump wastewater from Motor Coach
  • Sanitize restroom and Motor Coach
  • Dust or vacuum seats and dashboard
  • Sweep and mop interior of vehicle.
  • Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
  • Assist with cleanliness of Driver dorms (certain locations)
  • Ensure there is coffee and water in the dispenser for customers and keep coffee area clean.

EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)

PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.

We offer benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurnace
  • Life Insurance
  • Aflac
  • 401k
  • And many more!!!!!!!