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in Boston, MA

About this job

The Patient Care Coordinator is a full-time, on-site position reporting to the Clinic Director with a dotted line to the Patient Intake Manager and Senior Specialty Patient Care Coordinator supporting Specialty Eye Care Services. The Specialty Services Patient Care Coordinator is a key member of the clinic operations team. The primary function of this position is to provide operational support for patient scheduling, patient check in and check out, and patient follow-up care to ensure a smooth and efficient cycle of service.

You will have a unique opportunity to apply your operational skills in providing seamless and critical support to a clinical team of Optometrists (ODs) and student interns who provide specialty eye care within diverse and multicultural patient populations. The candidate can expect to create systems that ensure best practices and focus their work in patient care coordination for Low Vision, Pediatric, Vision Therapy Services, and Myopia Control.

Duties in all Specialties:

· Schedule and confirm appointments for patients in a systematic and organized manner that optimizes patient flow and conveys compassion and culturally sensitive customer service skills

· Register new patients, create accounts, and input demographic and insurance data accurately

· Communicate with patients according to specialty protocols

· Address patient concerns about care, services and fees

· Follow up, in regards to patient questions, with the ODs or Billing department as needed

· Check patients in and out, collect co-payments and self-pay fees

· Coordinate in-coming and outgoing referrals for care

· Handle all unresolved billing issues before appointments: referrals, balances, prior authorizations

· Obtain medical records and scan documents into the electronic health record (EHR) for all Specialty patients

· Send records/reports to patients, referring doctors and others

· Oversee the Vision Therapy, Low Vision, and Myopia Control email accounts

Low Vision Duties:

  • Obtain payment from state and local resources for devices
  • Obtain quotes and oversee orders for devices
  • Maintain an organized device cabinet and manage inventory and stock cabinet
  • Schedule patient device dispense appointments
  • Coordinate with the Optical Department on low vision spectacle orders
  • Manage invoices, orders, and vendor relationships
  • Collaborate with providers to obtain prior authorization for low vision devices

Pediatric, Vision Therapy, and Myopia Control:

  • Manage waitlists
  • Conduct intake calls
  • Communicate fee structure to patients
  • Send records/ reports to patients and referring doctors
  • Obtain prior authorizations for vision therapy appointments

NECO offers a competitive salary and excellent benefits.

NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.

  • A friendly professional demeanor and ability to excel in a fast-paced, collaborative environment
  • Minimum of 1 year of specific experience in patient office services and/or 2 years of experience in customer service, assisting patients with disabilities, social work, child care, or elder care required
  • Strong multi-tasking, prioritization, and project management skills
  • Excellent communication skills, verbal and written
  • Willingness to be flexible with schedule
  • Strong proficiency with Microsoft Office suite, Google Workspace (G Suite), Adobe Acrobat and willingness to learn new platforms
  • Experience with electronic health records (EHR/EMR) and HIPAA regulations preferred